Related skills
salesforce cloudformation aws lambda apis📋 Description
- Ensure customer success in building and launching Amazon Connect solutions.
- Conduct ROI-driven assessments to justify CCaaS AWS Connect adoption.
- Facilitate business process reviews to identify customer requirements.
- Educate customers on AWS value and participate in cloud deployment discussions.
- Lead discovery; build ROIs and deliver ROI presentations.
- Translate requirements into contact center design leveraging AWS services.
🎯 Requirements
- Customer-facing contact center experience
- Experience building integrations across WFM, CRM, and contact center solutions
- Experience with WebRTC and SIP APIs
- Scripting/coding in Python, Java, C#, .NET, Node.js
- Advanced knowledge of AWS services and cloud architecture
- Salesforce knowledge and familiarity with Salesforce Service Cloud
- Automation tools like Jenkins, GitLab CI/CD, CodeDeploy
- Experience with outbound dialers and campaign management
🎁 Benefits
- Remote & in-person collaboration across teams
- Travel up to 25% for certain roles
- Flexible work culture focused on outcomes
- Executive town halls and open feedback
- Team celebrations and social events
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