Related skills
salesforce node.js cloudformation aws python📋 Description
- Ensure customer success in building and launching Amazon Connect solutions.
- Lead ROI-focused assessments to justify CCaaS on AWS Connect.
- Facilitate business process reviews to capture customer requirements.
- Educate customers on AWS value; participate in architectural discussions.
- Lead discovery, build ROIs, and present project estimates.
- Translate requirements into contact center design using AWS best practices.
🎯 Requirements
- Customer-facing contact center experience
- AWS cloud architecture expertise
- API integration, WebRTC, SIP experience
- Salesforce Service Cloud knowledge
- Scripting with Python and Node.js
- CI/CD tools: Jenkins, GitLab CI/CD, CodeDeploy
- CloudFormation, Lambda, Lex, and Call Center Routing
🎁 Benefits
- Remote and in-person work options
- Travel up to 25% for certain roles
- Flexible schedule and trust-based culture
- Collaborative environment with executive town halls
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