Related skills
salesforce node.js cloudformation aws python📋 Description
- Build and launch Amazon Connect solutions for NeuraFlash customers
- Lead ROI-focused assessments to move to CCaaS on AWS Connect
- Guide business process reviews to capture customer requirements
- Educate customers on AWS value; participate in cloud deployment discussions
- Lead discovery, build ROIs, and present ROI delivery plans
- Translate requirements into contact center design using AWS services
🎯 Requirements
- Customer-facing contact center experience
- Integrations across WFM, CRM, and CC solutions; API integration experience
- WebRTC and SIP protocols experience
- Scripting/coding in Python, Java, C#, .NET, Node.js
- Advanced AWS cloud architecture knowledge
- Salesforce knowledge including Service Cloud
🎁 Benefits
- Remote and in-person options; HQ in Massachusetts and regional hubs
- Travel up to 25% for eligible roles
- Flexible work culture; focus on outcomes over hours
- Collaborative environment with executive town halls and open feedback
- Team celebrations and events as part of culture
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