Related skills
salesforce aws lambda sip webrtc📋 Description
- Ensure customer success in Amazon Connect deployments
- Conduct ROI-focused CCaaS assessments for AWS Connect
- Facilitate business process reviews for requirements
- Lead discovery; build ROIs and present estimates
- Translate requirements into contact center designs
- Oversee and mentor technical teams for on-time delivery
🎯 Requirements
- Customer-facing contact center experience
- Integrations across WFM, CRM, and contact center solutions
- WebRTC and SIP API experience
- Scripting/coding: Python, Java, C#, .NET, Node.js
- Advanced AWS services and cloud architecture knowledge
- Salesforce knowledge; Service Cloud familiarity
🎁 Benefits
- Remote and in-person work options
- Travel up to 25% for some roles
- Flexible, trust-based culture
- Collaborative team with executive town halls
- Celebrate wins together
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