Related skills
salesforce java aws python apis📋 Description
- Ensure customer success building and launching Amazon Connect solutions.
- Conduct ROI-driven tech assessments to move to CCaaS AWS Connect.
- Facilitate business process reviews to identify customer requirements.
- Educate customers on AWS value; participate in cloud architecture discussions.
- Lead discovery to build ROIs and present project ROI estimates.
- Translate requirements into contact center designs leveraging AWS services.
🎯 Requirements
- Customer-facing contact center experience.
- Experience integrating WFM, CRM, and contact center solutions.
- WebRTC and SIP APIs experience.
- Hands-on scripting/coding: Python, Java, C#, .NET, Node.js.
- Advanced knowledge of AWS services and cloud architecture.
- Salesforce knowledge and Salesforce Service Cloud familiarity.
- API integration experience.
🎁 Benefits
- Remote and in-person work options.
- Travel up to 25% for role.
- Flexible schedule and trust-based culture.
- Collaborative environment with exec town halls.
- Supportive, fun culture and team celebrations.
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