Related skills
customer service leadership multichannel digital_journey📋 Description
- Lead client experience as a differentiator for Asia.
- Oversee client support across contact centers, in-person and digital.
- Build a hospitality culture of ownership and proactive problem solving.
- Translate hospitality into clear service standards across locations and channels.
- Be a visible leader reinforcing service excellence through behavior and decisions.
- Develop managers to sustain service excellence and growth.
🎯 Requirements
- 8+ years in client experience or operations leadership.
- Deep expertise in contact center operations and multichannel delivery.
- Hospitality background translating service into operating models.
- Experience optimizing digital client journeys and post-sale support.
- Data-driven leader using metrics to guide decisions.
- Executive presence with cross-functional influence.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!