Related skills
multi_channel_delivery digital_journey_optimization data_driven_leadership📋 Description
- Own client experience as a strategic differentiator for the region.
- Lead end-to-end client journey across contact center, in-person, and digital.
- Build client-first hospitality culture rooted in empathy and proactive problem solving.
- Translate hospitality principles into clear, measurable service standards.
- Serve as a visible leader reinforcing service excellence and accountability.
- Partner cross-functionally to simplify processes and reduce hand-offs.
🎯 Requirements
- 8+ years leadership in client experience or service operations.
- Deep expertise in contact center operations and multi-channel delivery.
- Strong hospitality background translating service excellence into operating models.
- Experience optimizing digital journeys including checkout and post-transaction support.
- Data-driven leadership using metrics and client insights.
- Proven ability to lead change through influence and cross-functional alignment.
🎁 Benefits
- Discretionary bonus and competitive benefits package.
- Opportunity to work with Sotheby’s global network.
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