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customer success partnerships saas cross-functional collaboration ecosystem_strategy📋 Description
- Lead global strategy and performance of Braze delivery with partners.
- Oversee Delivery Partner Account Management and Partner Success.
- Align with CX, Sales, and cross-functional leaders to boost CPSAT and adoption.
- Set long-term vision for scalable partner delivery worldwide.
- Drive co-selling motions and partner enablement programs.
🎯 Requirements
- 15+ years in professional services, partner delivery, or ecosystem strategy.
- 7+ years of people leadership across global teams.
- Proven success scaling large delivery partner ecosystems.
- Cross-functional collaboration with Customer Success, Sales, COE, Marketing, Product.
- Deep understanding of services economics and partner incentives.
- Executive presence and influencing skills with C-level audiences.
🎁 Benefits
- Medical, dental, vision, and life insurance.
- Flexible paid time off.
- Fertility benefits and equal paid parental leave.
- Professional development with a yearly learning stipend.
- Hybrid-friendly, in-office experiences to foster community.
- Volunteer Week, donation matching, and ERGs.
- Great Place to Work recognition and culture.
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