Related skills
forecasting ai governance post-sales enterprise saas roi frameworks📋 Description
- Drive growth and retention by owning ambitious NRR and GRR goals, tying expansions to outcomes
- Lead, scale, and develop a high-performing CSM team across Strategic, Enterprise, and Mid-market; build career paths
- Design and operationalize a regional success model that becomes the global blueprint with playbooks and metrics
- Build partnerships with CIOs/CMOs and business leaders at major firms, positioning WRITER as essential infrastructure
- Collaborate with Sales, Product, Marketing, and Solutions to co-create account strategies delivering ROI
- Champion operational excellence via forecasting, success planning, and data-driven decisions
🎯 Requirements
- 10+ years in enterprise SaaS or transformation-driven tech with Fortune 500/Global 2000 relationships
- 5+ years in senior CS/post-sales leadership; ideally led Engagement managers and Customer architects
- Proven track building and scaling CS orgs through inflection points like hypergrowth, global expansion, or IPO
- Fluent in enterprise AI adoption and governance with ROI frameworks
- Strategic, hands-on operator able to alternate vision and execution
- Executive presence to influence at C-suite level and coach across levels
🎁 Benefits
- Generous PTO, plus company holidays
- Medical, dental, and vision coverage for you and your family
- Paid parental leave for all parents (12 weeks)
- Fertility and family planning support
- Early-detection cancer testing through Galleri
- Flexible spending account and dependent FSA options
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!