Own and optimize call center ticket management and telephony systems.
Develop and maintain dashboards and real-time reporting for internal and vendor teams. Monitor KPIs.
Lead omnichannel transformation with automation, self-service tools, and AI capabilities.
Own workforce and headcount strategy, including capacity planning and scheduling.
Manage CX technology integrations and vendor-led improvements using agile sprints.
Analyze large datasets to identify trends and actionable insights.

🎯 Requirements

5-7 years of experience in client experience and/or auction operations.
Advanced Excel proficiency (formulas, charts, data analysis).
Proficiency with Word, Outlook, Google Workspace, and related tools.
Strong communication, organizational, and cross-functional collaboration.
Confident presenter and group facilitator.
Experience leading cross-departmental initiatives and project management.

🎁 Benefits

Discretionary bonus eligibility
Competitive benefits package

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