Supplier Success Professional (Customer Support)-Bilingual Portuguese/English

SUMMARY

The Supplier Success Professional (Customer Support) for Worker Management will assist in developing and maintaining a world-class prequalification and Worker Management System for suppliers and workers while being the first point of contact for all Avetta customers.This role requires being fluent in both of the following languages (both verbally and in writing): Portuguese and English.

This role offers a hybrid work schedule in our Calgary office (Tues-Thur in office, Mon/Fri work from home).

Pay rate: $20.50/hour CAD

This position starts on November 17 and requires 100% attendance for 8 weeks of training (Monday-Friday, 9 am-6 pm MT).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Learn and understand Avetta’s and Avetta’s clients Worker Management System inside and out
• Provide professional support to all Avetta customersusing Worker Management and other Avetta services as needed via Phone, Chat, and Email.
• Ability to resolve complex issues with focus on customer experience
• Interact directly with Avetta customers through telephone, email and chat if applicable
• Prioritize and resolve customer needs
• Accurately verify details on regulatory documents
• Support and explain customer billing and subscription terms
• Record details of interactions in SalesForce platform
• Provide necessary outbound follow-up, both via phone and email
• Work on dedicated projects for Worker
• Communicate and coordinate with internal departments
• Work as a team and be a positive addition to Avetta’s culture
• May be required to attend training, meetings, or seminars
• Delight and ensure customer satisfaction
• Perform other duties as assigned

IDEAL QUALIFICATIONS:

• Call center experience is a plus
• Excellent communication skill – both written and orally
• Working PC knowledge, windows preferred and related applications
• An affinity for learning online software systems
• Interpersonal skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Adaptability
• Self-Motivated
• Stress tolerance
• Ability to learn and apply new information or skills
• Fluent in English and Portuguese