Scrum Master II

SUMMARY

As a Scrum Master II, you will take on a pivotal role in implementing the Scrum Framework and Agile processes across multiple Scrum teams. Your mission is to empower these teams to deliver exceptional solutions by fostering a culture of continuous improvement and collaboration. You will act as a key facilitator, ensuring a safe and efficient working environment while managing inter-team dependencies. In this role, you’ll be responsible for driving program-level objectives and working closely with multiple teams to ensure their success. Additionally, you will leverage emerging AI-assisted Agile tooling and advanced Jira expertise to streamline team workflows, reporting, and backlog management.

If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home). Remote work may be considered for those outside of commutable distance to an office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Collaborate with multiple teams and stakeholders (Product Managers, RTEs, Product Owners) to ensure strategic initiatives are aligned and delivered on time, focusing on program-level goals.
• Facilitate Agile ceremonies for multiple teams and lead team breakout sessions during PI Planning to coordinate dependencies, capacity, and risks.
• Mentor less experienced Scrum Masters, fostering a culture of continuous improvement across multiple teams.
• Coordinate and manage dependencies between teams, ensuring smooth delivery of large program initiatives and alignment during Scrum of Scrums.
• Support the Product Owner by:
• Assisting with managing product roadmaps and team backlogs across multiple teams.
• Coaching teams on backlog management, vertical slicing of stories, and estimating practices.
• Build high-performing, self-organizing teams by creating an environment that enhances collaboration, team dynamics, and cohesion across product verticals.
• Actively resolve cross-team impediments and blockers that could affect program-level progress.
• Leverage Agile metrics to track the performance of multiple teams and provide visibility into program progress and health.
• Ensure smooth alignment of multiple teams during PI Planning, using tools and metrics to drive data-driven decision-making
• Promote the adoption of Agile engineering best practices (TDD, BDD, Pair Programming, CI/CD) across multiple teams to maintain consistency in quality.
• Utilize AI-enabled Agile and productivity tools (e.g., backlog automation, sentiment analysis, or predictive metrics) to enhance team performance, forecasting, and reporting.
• Provide hands-on Jira expertise, including workflow customization, dashboard/report creation, and integration with other tools (Confluence, Aha!, GitHub), supporting both team and program-level needs.

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• BS degree in Computer Science, Engineering, or related area. 
• Experience in Project Management and Agile methodologies, with proven success in scaling Agile across multiple teams, typically obtained through 6+ years of experience.
• Deep expertise in Jira administration and reporting, with the ability to coach teams and troubleshoot tool-related challenges.
• Experience with AI-driven Agile or productivity tools preferred (e.g., AI-assisted backlog grooming, reporting, or team health insights)
• Proficiency in Agile tools like Jira, Confluence, and Aha! (or similar portfolio/product management tools).
• Scrum.org PSM II or SAFe Advanced Scrum Master (SASM) certification preferred.
• Demonstrated success in leading multi-team Agile initiatives, managing complex dependencies, and driving program-level outcomes.
• Experience mentoring and coaching other Scrum Masters.
• Strong leadership and communication skills, with a proven ability to foster collaboration across teams and product lines.
• Experience managing complex SaaS product development and delivering solutions across multiple business units.

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