Please mention that you found this job on empllo.com. Thanks & good luck!
Tired of Manually Applying to Jobs?
Let JobCopilot do it for you!
Set your preferences and let your AI copilot handle the job search while you sleep.
- Applies for jobs that actually match your skills
- Tailors your resume and cover letter automatically
- Works 24/7—so you don't have to
AvePoint – SharePoint Support Specialist
AvePoint is a global leader in data protection, governance, and migration solutions for Microsoft 365 and SharePoint. We are seeking a focused and customer-oriented SharePoint Support Specialist to join our client-facing support team in Singapore. This role is ideal for someone who enjoys solving technical challenges and helping users maximize their SharePoint and AvePoint product experiences.
Role Overview
The SharePoint Support Specialist provides frontline technical assistance to customers using AvePoint products with SharePoint Online. You will troubleshoot issues, assist with configuration, permissions, and site provisioning, and collaborate with engineering and product teams to resolve incidents and improve customer success.
Responsibilities
- Respond to and triage customer inquiries related to SharePoint and AvePoint products
- Investigate, reproduce, and troubleshoot issues, documenting steps and outcomes
- Configure permissions, site collections, and user provisioning as needed
- Provide guidance on best practices for SharePoint Online, Teams, and OneDrive
- Collaborate with product, engineering, and professional services to resolve complex incidents
- Maintain and expand knowledge base and support materials
- Deliver excellent customer service and meet defined SLAs
Qualifications
- Relevant experience in IT support or SharePoint administration
- Hands-on knowledge of SharePoint Online, Microsoft 365 admin center, and basic PowerShell
- Strong problem-solving, communication, and customer-service skills
- Ability to work in a fast-paced environment and manage multiple tasks
- Bachelor’s degree or equivalent experience preferred
About AvePoint
AvePoint enables organizations to maximize the value of their digital collaboration environments with scalable data protection, governance, and migration solutions. Join a global team dedicated to helping customers succeed with SharePoint and Microsoft 365.
Benefits
Competitive salary and comprehensive benefits package, with opportunities for professional growth and career development.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to On site All Other Jobs. Just set your preferences and Job Copilot will do the rest—finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!