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analytics business intelligence llms knowledge management generative ai📋 Description
- Manage a portfolio of high-impact AI transformation programs for Services & Support
- Lead cross-functional programs with governance, timelines, and measurable outcomes
- Drive automation and AI workflows to scale operations and improve customer outcomes
- Align with Strategic Support Operations on planning, goals, and metrics
- Coordinate with Tooling/Automations, Knowledge Management, Analytics, and WFM
- Execute change management to drive adoption of new tools and policies
🎯 Requirements
- 8+ years PM/Support Operations in high-growth SaaS
- Curiosity about AI tools and willingness to apply them to productivity
- Experience leveraging LLMs and generative AI to improve operations
- Build executive-level reporting on AI transformation for senior stakeholders
- Track record structuring complex, fast-paced environments with priorities
- Familiarity with core Services & Support ops (queue mgmt, WFM, escalation, delivery)
🎁 Benefits
- Mental health, wellness & fitness benefits
- Career coaching & support
- Inclusive family-building benefits
- Long-term savings or retirement plans
- In-office culinary options to cater dietary preferences
- Equity opportunities
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