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data analysis sql ai zendesk bi tools📋 Description
- Design, implement, and iterate AI-powered support solutions for better customer experience and efficiency
- Own and evolve AI-driven workflows, including customer-facing chatbots and internal tooling
- Improve Zendesk workflows and automation across the Product Support stack
- Analyze data and metrics to identify patterns and optimization opportunities
- Partner with Engineering, Analytics, Programs, and Support to deliver scalable solutions
- Create and maintain documentation, playbooks, workflows, and implementation plans
🎯 Requirements
- 3+ years of experience implementing AI, automation, or support tooling solutions in a customer or product support environment
- Hands-on experience with AI-powered support tools such as chatbots, agent efficiency workflows, automation, or similar technologies
- Experience working with Zendesk, including workflows, business rules, or integrations
- Strong analytical and problem-solving skills, with experience using data to inform decisions and improvements
- Proven ability to partner with technical and non-technical teams to deliver system or tooling changes
- Excellent communication skills and comfort working across multiple stakeholders
🎁 Benefits
- Equity to employees + competitive benefits
- Health, dental, and vision insurance
- Retirement plan with company contribution
- Parental leave and family planning support
- Learning & development stipend
- Work-from-home stipend
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