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crm relationship management saas renewals upsell📋 Description
- Serve as the main contact for a Mid-Market/Enterprise customer portfolio.
- Manage the post-sales journey: renewals, upsell, expansion.
- Oversee onboarding and implementation with Professional Services.
- Monitor customer health and mitigate risks proactively.
- Collaborate with Sales, Marketing, and Product to drive growth.
- Capture customer feedback to influence the product roadmap.
🎯 Requirements
- 5+ years in a B2B SaaS Customer Success role.
- Experience with post-sales motions for Mid-Market/Enterprise.
- Strong knowledge of CRM platforms; proficient with SaaS tools.
- Bachelor’s degree in Business, Marketing, or related field.
- Excellent relationship-building and communication skills.
- Data-driven with ability to monitor customer health.
🎁 Benefits
- Competitive salary depending on experience.
- Performance-based bonus opportunities.
- Equity in the form of stock options.
- Private healthcare: Bupa coverage.
- Unlimited vacation and paid parental leave.
- Remote-friendly with flexible work options.
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