Auto Servicing Specialist I, Spanish

📋 Description

• Interact with customers by phone and email to assist with account status.
• Complete welcome calls for new customers; address billing questions.
• Collaborate with management and team members to assist customers.
• Identify opportunities to optimize results and improve satisfaction.
• Resolve payment objections and find solutions that fit customer needs.
• Provide a positive customer experience and maintain QA results.

🎯 Requirements

• Bilingual English and Spanish required.
• 2+ years of customer service experience.
• High School Diploma or equivalent; Bachelor's/Associate preferred.
• Excellent written and verbal communication; strong problem solving.
• Proficient in Microsoft Cloud-based products and Google Workplace.
• Ability to multi-task in a fast-paced environment.

🎁 Benefits

• Great open office space
• Paid time off (PTO)
• 401K matching
• Medical, dental, vision, life insurance & disability
• Downtown Phoenix location close to transit
• New Hire Training Program