Auto Servicing Specialist

📋 Description

• Interact with customers by phone and email to answer questions and process requests.
• Complete welcome calls to new customers.
• Answer calls regarding billing issues, service questions, and general concerns.
• Document customer accounts accurately across communication channels.
• Identify opportunities to optimize results and improve customer satisfaction.
• Build loyalty through listening, professionalism, and clear communication.

🎯 Requirements

• 2+ years of customer service experience required.
• 1+ year auto/servicing collections; HS diploma required; degree preferred.
• Knowledge of FDCPA and FCRA regulations.
• Excellent written and verbal communication; strong analytical skills.
• Ability to multi-task in a fast-paced environment.
• Team oriented; proficient in Microsoft 365 and Google Workspace.

🎁 Benefits

• Great open office space
• PTO
• 401K matching
• Comprehensive benefits: medical, dental, vision, life and disability
• Downtown Phoenix location near light rail and transit
• Paid parking or platinum pass