Interact with customers by phone and email about accounts, payments, and concerns.
Provide accurate documentation of account status across channels.
Collaborate with management and teammates to resolve issues.
Identify opportunities to improve processes and customer satisfaction.
Maintain positive customer experiences and QA standards.
Support onboarding via welcome calls to new customers.

🎯 Requirements

2+ years of customer service experience.
Fluent in English and Spanish; bilingual required.
1+ year in auto/servicing collections; HS diploma or equivalent.
Knowledge of FDCPA and FCRA regulations.
Excellent written and verbal communication; strong problem-solving.
Proficient with Microsoft Cloud products and Google Workspace.

🎁 Benefits

Great open office space.
Paid time off (PTO).
401K matching.
Health, dental, vision, life and disability insurance.
Downtown Phoenix location with transit access.
New hire training and wellness incentives.

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