Auto Collections Specialist I

📋 Description

• Manage a daily queue of auto loan accounts that are 60–89 days past due.
• Contact customers via outbound and inbound calls to resolve delinquency.
• Negotiate payment arrangements, settlements, and reinstatement options.
• Identify root causes of delinquency and recommend loss-mitigation solutions.
• Educate customers on account status, contract terms, and available resolution options.
• Drive timely payments and cures to reduce delinquency and prevent repossession.

🎯 Requirements

• 1+ years of collections experience (auto finance preferred)
• Experience working delinquent accounts in the 60+ DPD range
• Strong negotiation and customer communication skills
• Ability to handle difficult conversations professionally and confidently
• Working knowledge of FDCPA and consumer protection regulations
• Proficiency with CRM and collection systems

🎁 Benefits

• Great open office space
• Paid time off (PTO)
• 401K matching
• Comprehensive benefits: medical, dental, vision, life insurance & disability
• Downtown Phoenix location close to public transit
• Paid parking or platinum pass