Related skills
crm negotiation auto finance skip tracing loss mitigation📋 Description
- Manage daily queue of auto loan accounts 60–89 days past due.
- Engage customers via outbound and inbound calls to resolve delinquency.
- Negotiate payments, settlements, and reinstatement options.
- Identify root causes; propose loss-mitigation solutions.
- Document all activity and customer commitments accurately.
- Maintain FDCPA/CFPB/state compliance with policies.
🎯 Requirements
- 1+ years of collections experience (auto finance preferred)
- Experience handling delinquent accounts in 60+ DPD
- Strong negotiation and customer communication skills
- Ability to handle difficult conversations professionally
- Working knowledge of FDCPA and consumer protection regulations
- Proficiency with CRM and collection systems
Nice to Have
- Auto finance or secured lending collections experience
- Repossession prevention and reinstatement experience
- Familiarity with skip tracing and advanced contact strategies
What We Offer You
- Great open office space
- Paid time off (PTO)
- 401K matching
- Comprehensive benefits: Medical, dental, vision, life insurance & disability
- Downtown Phoenix location close to public transit
- New Hire Training Program
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