Related skills
data analysis compliance customer experience vendor management team leadership📋 Description
- Identifying coaching opportunities to boost growth and performance
- Monitor attendance, manage leave, enforce policies and core values
- Communicate with customers, vendors and co-workers in virtual, office, and field environments
- Ensure accurate and timely reporting of individual and team metrics
- Analyze data, recognize trends, and implement resolutions
- Collaborate across departments; prepare compliance docs (DOI responses, guidelines)
🎯 Requirements
- 5+ years auto claims experience; leadership preferred
- Experience handling attorney-represented injuries and PIP/Medpay claims
- Ability to lead and empower a team of auto adjusters and senior adjusters
- Experience creating and delivering training for auto adjusters and support staff
- Comfort communicating expectations and overseeing staff and TPA adjusters
- Focus on delivering best customer experience from FNOL to resolution
🎁 Benefits
- Remote-first company with offices in Chicago, IL and St. Petersburg, FL
- Flexible, inclusive culture with mentorship and growth
- Opportunity to influence Kin's auto product and customer outcomes
- Collaborative environment across virtual, office, and field settings
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