Quality Assurance Analyst

Who is Authenticx?

Authenticx is on a mission to help humans understand humans. Our software platform is the new standard for humanizing customer interaction data at scale. We do this by channeling our passion and talent into helping health care leaders listen to their conversational data in a way that delivers value to the enterprise.

What do we offer our team members?

• A culture based on our core values of Authenticity, Courage and Having Fun
• A collaborative environment that supports your personal and professional development
• Remote/virtual working flexibility
• Free health insurance options
• Comprehensive benefits - medical, vision, dental, life, anddisability insurance
• HSA andFSA plans
• 401(K)
• Unlimited vacation time
• Generous paid holidays, sick leave, andparental leave
• Perks at Work membership for discounts on shopping, travel and much more

Position Summary

As a Quality Assurance Analyst at Authenticx, you will be responsible for the following :

• Conducting manual and maintaining automated software tests for new features within the Authenticx Web Application, Authenticx API, and Authenticx Data Pipeline.
• Performing various types of testing including functional, system, integration, regression and exploratory testing.
• Identifying, documenting, and tracking bugs/defects throughout the software development lifecycle in JIRA.
• Understanding and testing for acceptance criteria as defined.
• Communicating Quality findings to the Product and Engineering Teams.

Success in this position will be measured by:

• Maintaining a proactive approach to learning, utilizing new technologies and proposing ideas and improvements to products and process.
• Successfully handling multiple, concurrent testing projects.
• Collaborating with software engineers to gain a better understanding of the overall technical architecture and how each feature is implemented.

Additional Information

The requirements listed below are representative of the knowledge, skill, and/or ability required by an individual to meet the qualifications for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Key Skills

• Detail-Oriented: You are curious and passionate to understand root causes that lie within data and systems
• Precise: You are extremely meticulous and strive to know the reasons that we do things the way we do 
• A Critical Thinker: Develop a healthy skepticism toward any information presented as fact 
• Efficient : You are a self-motivated individual with great time management skills

Minimum Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of relevant experience in previous QA roles or software development environment.
• Ability to design and develop automated test scripts for business and technical use cases.  
• Ability to propose, develop, and implement novel testing techniques or technologies.  

Preferred Qualifications

• Experience with issue-tracking tools (ex. JIRA) 
• Experience with Postman
• Experience with SQA automation and load testing tools (ex. Playwright) 
• Experience with cross-team collaboration
• Experience in the Healthcare or Call Center field

Additional Information

• This is a hybrid or virtual position.
• Local team members come into the office approximately 1-2x per week. This is flexible.
• Remote team members come to the office approximately 2-4x per year, based on training, corporate events, or other business needs. 
• We prefer candidates who live in Indiana or surrounding states but welcome candidates from other regions.
• You must reside in the USA and be authorized to legally work in the USA without requiring employment visa sponsorship, now or in the future. 
• #LI-REMOTE