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documentation technical writing content strategy saas zendesk📋 Description
- Collaborate with SMEs to write and maintain Help Center content
- Explain complex concepts to diverse audiences
- Organize content for easy navigation and searchability
- Maintain brand voice across customer-facing docs
- Manage multiple documentation projects with deadlines
🎯 Requirements
- 5+ years of technical writing in SaaS
- Independent, able to navigate ambiguity and work autonomously
- Strong written and verbal communications across mediums
- End-to-end documentation ownership experience
- Detail-oriented with ability to multitask in fast-paced env
- Stakeholder management under competing priorities and timelines
🎁 Benefits
- Career at fast-growing North America SaaS company
- LYBL: $200/mo for life enhancements
- Health coverage for all locations
- 401K with match (US) or pension with match (UK)
- Competitive pay and bonus program
- Flexible vacation (US/CA) or 25 days (UK)
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