Related skills
salesforce gainsight auditboard📋 Description
- Account Management: Develop relationships with key customer stakeholders and strategic plans.
- Product Knowledge: Stay updated on product features to meet customer needs.
- Issue Resolution: Identify/address customer issues with internal teams.
- Feedback Collection: Gather customer insights to drive product improvements.
- Training & Education: Run 1:many sessions to empower customers (webinars, emails, content).
- Retention & Expansion: Maximize value, minimize churn, and pursue expansion opportunities.
🎯 Requirements
- 3+ years in Customer Success or Account Management (B2B SaaS).
- Audit/risk/compliance experience (preferred).
- 1+ year with AuditBoard modules and data loads (preferred).
- Excellent communication and stakeholder management skills.
- Ability to engage with C-level executives and drive ROI.
- English and French fluent; German/Arabic a plus.
🎁 Benefits
- Launch a career at a fast-growing SaaS company.
- Life perks: $200/mo stipend.
- Comprehensive health coverage (all locations).
- 401K with match (US) or pension with match (UK).
- Competitive compensation and bonus program.
- Flexible vacation (US/CA) or 25 days (UK).
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