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Join Atomi: Reinvent how the world learns.
At Atomi, we're on a mission to unlock human potential by transforming the way students learn and teachers teach. Our platform combines cutting-edge technology with a creative, human-first approach, turning complex ideas into simple, engaging experiences for students, educators, and parents everywhere.
We’re driven by curiosity, humility, and a relentless focus on quality and innovation. At Atomi, your ideas matter, your creativity counts, and your work directly impacts how hundreds of thousands of learners engage with education around the globe.
Come build something remarkable with us.
The opportunity
As Atomi’s Customer Support Specialist, you’ll be the
face of Atomi for many of our customers, providing solution-focused, front-line support that helps educators and students get the most from our platform. Every query is different, which means your days will be varied and full of opportunities to learn.You’ll manage and respond to customer tickets while helping troubleshoot technical issues, guide users on product usage, and collaborate with our engineering team on escalations. You’ll also help maintain customer-facing support articles and contribute ideas to improve our support experience.
We’re looking for someone with experience in customer support or customer success -- ideally with a basic understanding of SSO and email delivery systems (we use Postmark). You’re comfortable working with technical teams, making judgement calls when things are ambiguous, and thrive in a fast-paced, collaborative environment.
At Atomi, we aim to move quickly and keep things transparent. Once you’re into the interview stage, we’ll make sure you get meaningful feedback and insights from the team. For this role, you can expect the process to look like this:
• Initial Screen w/ Atomi's People Team
• Interview Round 1: Culture & Motivations
• Interview Round 2: Technical & Cross-Functional Experience
What You'll DoHow to apply
Ironically for an education company, we’re not huge sticklers for qualifications. We’re more interested in how your skills and experience can contribute to our team. Make sure to include links to any relevant projects, like your portfolio, writing, GitHub, etc. - whatever helps us understand what you're good at, what you're passionate about, and why you’d be a great fit at Atomi.
We also know great people come from all kinds of backgrounds, so even if you don't meet all the requirements we've listed, you should still apply.
Please note: You'll need Australian working rights for this role.
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