Junior Community Support Specialist (m/f/x) at Atolls

Atolls is the world’s largest community-driven shopping platform, active in 20+ markets.

We help millions make smarter spending decisions across discovery, evaluation, and (re-)purchase by connecting people with the right brands and retailers.

Our 1,000+ team across 10 countries builds products used every day at global scale, where you’ll have real ownership and see your impact. Want to shape the destinations people rely on to shop with confidence? Keep reading.

About this role:

We are looking for a passionate Junior Community Support Specialistfor our French community,Dealabs.Candidates with proven community management experience, showcasing their ability to foster positive engagement and cultivate vibrant online communitiesThe ideal candidate is cool-headed, empathetic, and pragmatic; able to demonstrate ability to solve tricky or sensitive situations; and fully understands the subjective nature of online community management. If you enjoy working with colleagues, but aren’t afraid of self-management and working independently, we would love to hear from you.

Responsibilities:

Support the Dealabs community and our Community Support team.
Dealing with queries and requests in a positive and balanced way.
Ensuring our content meets the highest standards.
Demonstrate your ability to resolve delicate or sensitive situations, by being a moderator to ensure community guidelines
Support with tech queries from our platform

Your Profile:

Have a perfect command of the French language and your spelling, grammar and syntax are impeccable.
Able to communicate in English with members of our international team.
Able to communicate clearly and coherently, and always strike the right tone.
Great attention to detail to meet the highest standards.
Experience in customer support or customer relations, and highly motivated by creating an optimal user experience.
Show empathy towards our users and know how to interact in a way that reflects our values.
Demonstrate a strong knowledge of the community, site user journeys and forum communication.
You have excellent organisational skills and are able to manage a fast-paced workload to implement processes.

Conditions and working times:

Available to work 35 hours a week
You will work 5 days a week including weekends. Specific days and hours can be discussed.

Our hiring Process

TA Call: Meet one of our Talent Experts and get to know Atolls better.
Technical Round: Focus on the technical aspects of the role, and meet your potential manager.
Our offer 🏝️

Our Benefits:

A culture that cherishes your individual and professional development (Internal Mobility)
An open-minded team that embraces new ideas, perspectives, and methodologies
32 days of paid vacation + your birthday off
Flexible hybrid working scheme
Learning budget + Internal trainings
Mental Health Coaching
Global and Local get-togethers
Possibility of taking a sabbatical after 2 years in the company
Cloud-based company

*These are global benefits which every employee has access to. On top of that, we have local benefits that adhere to each specific location.

Are you up for it?

We’re looking forward to receiving your CV in English.

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At Atolls, we want to ensure that all employees can thrive in an inclusive environment. Our employment opportunities are open to every gender, race, religion, age, sexual orientation, ability, place of origin, or socioeconomic status. We remain committed to a culture of diversity, equity and belonging, where all employees are welcomed, respected, connected, and engaged.

Atolls

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Junior Community Support Specialist (m/f/x)

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