Cloud Support Technician

Atmosera Cloud Support Technician (Remote)

Atmosera empowers businesses to redefine what's possible with modern technology and human expertise. Our exceptional experience across Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform enables organizations to accelerate innovation, enhance security, and optimize operational agility. As a Microsoft Partner with nine specializations, GitHub AI Partner of the Year, a member of the GitHub Advisory Board, and a member of the prestigious Microsoft Intelligent Security Association (MISA), Atmosera expertly delivers cutting-edge, integrated solutions that deliver business value.

Our Service Operations team is looking for a dedicated and skilled Cloud Support Technician to play a key role in ensuring the smooth operation of our clients' cloud environments. You will be instrumental in providing technical support, troubleshooting issues, and delivering exceptional customer service, all while gaining valuable experience in the rapidly evolving world of cloud computing and Azure.

What You'll Do

• Technical Support & Troubleshooting: Monitor, analyze, and resolve incidents for customer infrastructure running in Azure.
• Triage, action on and disposition telemetry alerts as they come in.
• Install, configure, and administer customer systems in Azure.
• Troubleshoot and resolve technical issues related to virtual servers and networks.
• Escalate complex cases to Tier-2 and Tier-3 support as needed.
• Process & Optimization: Perform regular reviews of systems, processes, and procedures.
• Document systems, processes, and procedures to maintain knowledge base.
• Promote best practices to enhance and improve organizational processes.
• Communication & Customer Service: Communicate technical issues and solutions to clients in clear, business-friendly terms.
• Interact with customers to identify IT problems and troubleshoot them efficiently.
• Provide regular updates to clients via email, ticketing system, and phone calls.
• Communicate ticket status information to all team members.

The Skills You'll Need

• Technical Skills: Basic understanding of operating systems (Windows and Linux).
• Familiarity with virtual servers and networking concepts.
• A strong desire to learn and master Azure cloud technologies.
• Problem Solving & Analytical Skills: Ability to analyze and resolve technical issues effectively.
• A passion for problem-solving and learning new technologies.
• Ability to work in a fast-paced, rapidly changing environment.
• Communication & Interpersonal Skills: Excellent verbal and written communication skills.
• Ability to explain technical concepts to non-technical audiences.
• Strong customer service orientation.
• Ability to work collaboratively with team members and clients.

Qualifications

• Qualifications: Previous experience in a help desk/service desk support or systems administration role.
• Experience supporting virtual servers and troubleshooting network issues is a plus.
• Experience in a 24x7 managed services, hosted service company, or Network Operations Center environment is a plus.
• Experience reviewing technical logs and triaging telemetry alerts.

Salary & Benefits

Salary Range: $50,000 - $60,000 per year

Benefits: We value our employees and are committed to providing a comprehensive and competitive benefits package designed to support your well-being and financial security. This includes:

• 100% company-paid health, vision, and dental insurance for employees.
• Company-paid life, AD&D, short and long-term disability insurance.
• Generous 401(k) with 100% company match up to 4% of salary.
• Generous PTO (three weeks), 11 paid holidays, community service leave.
• Employee recognition and reward program.

Location: Remote (USA) with the option to work from home or from one of Atmosera's US offices.

Notes

Atmosera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, pregnancy, sexual orientation, gender identity, age, veteran status, disability status, or other protected characteristics.