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Atmosera empowers businesses to redefine what's possible with modern technology and human expertise. Our exceptional experience across Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform enables organizations to accelerate innovation, enhance security, and optimize operational agility. As a Microsoft Partner with nine specializations, GitHub AI Partner of the Year, a member of the GitHub Advisory Board, and a member of the prestigious Microsoft Intelligent Security Association (MISA), Atmosera expertly delivers cutting-edge, integrated solutions that deliver business value.
We are seeking a highly motivated and experienced Cloud Security Administrator to join our Cloud Escalations Team.
The ideal candidate will have experience working in a diverse multi-client environment with a blend of business experience, hands-on technical ability, a capacity (and desire) to learn, and the ability to work with people at all levels.
Responsibilities
- NOTE: This is for an overnight shift working from 9pm - 6am PT Monday - Friday
- Advanced Troubleshooting & Support: Act as an escalation point for technicians, troubleshooting and resolving high-priority incidents following ITIL best practices.
- Manage service requests in accordance with change management procedures.
- Install, configure, and administer customer systems in Azure.
- Monitor, analyze, and resolve incidents for customer infrastructure in Azure.
- Engineering & Design: Implement automation using scripting languages like PowerShell and Bicep, and apply CI/CD practices for infrastructure provisioning and deployments.
- Develop and maintain Infrastructure as Code (IaC) templates using Bicep.
- Configure and administer hypervisors (Hyper-V and VMware).
- Manage network platforms, firewalls, and VPNs, and implement policy-based routing and load balancing.
- Compliance & Security: Ensure compliance with frameworks such as FedRAMP, IRS 1075, NIST-800, CSI Benchmarks, PCI-DSS, HIPAA/HITECH, and SOC 1 & SOC 2.
- Analyze cloud security posture on Azure-hosted systems and networks using Defender for Cloud and Defender XDR/EDR.
- Respond to security incidents by investigating alerts, performing triage, and executing remediation actions.
- Manage alerts via Defender XDR and analyze them using Microsoft Sentinel.
- Lead or assist in the incident response process from detection to resolution.
- Develop, document, and implement incident response plans and playbooks.
- Collaborate with other teams to mitigate and recover from security incidents.
- Client Communication & Collaboration: Communicate technical issues and solutions to clients in clear, understandable terms.
- Provide exceptional client service throughout the service lifecycle.
- Interface with other departments to provide client feedback.
- Document Root Cause Analysis and Incident Event Reports.
- Continuous Improvement: Develop, maintain, and train on documentation for standard operating procedures and best practices.
- Create and maintain customer-specific runbooks, including automation processes.
- Develop and publish alert guides, knowledge base articles, and training material.
- Perform quality assurance checks on migrated and greenfield environments.
- Participate in an on-call rotation for escalated support to meet SLAs.
Qualifications
- Cloud Experience: A minimum of 3 years of hands-on experience in support administration with Azure Cloud.
- Automation: Proficiency in scripting languages such as PowerShell and Bicep, with experience in automation and CI/CD practices.
- Networking: Experience with network platforms and firewalls, including VPNs, policy management, load balancing, and policy-based routing.
- Virtualization & Storage: Expertise in administering hypervisors like Hyper-V and VMware , as well as a strong understanding of storage and backup solutions.
- Backup & Recovery: Demonstrated ability to optimize Commvault performance and troubleshoot complex issues.
- IT Service Management: Knowledge of ITIL best practices for incident and problem management.
- Communication & Problem-Solving: Excellent written and verbal communication skills, with the ability to present technical information to clients. A strong analytical mindset with a focus on root-cause analysis, knowledge development, and process creation.
- Collaboration: The ability to work both independently and as part of a team.
- Azure Expertise: AZ-104 (Azure Administrator) certification
- Nice to Have:
- SC-200 - Security Operations Analyst Associate certification.
- Experience with Infrastructure as Code (IaC) using PowerShell and/or Bicep.
- Previous experience working for an Azure Expert MSP.
This is a full-time position in the United States with the ability to work from home, or from one of our many US offices if local.
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