Cloud Operations Manager

About Atmosera

Atmosera empowers businesses to redefine what's possible with modern technology and human expertise. Our exceptional experience across Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform enables organizations to accelerate innovation, enhance security, and optimize operational agility. As a Microsoft Partner with nine specializations, GitHub AI Partner of the Year, a member of the GitHub Advisory Board, and a member of the Microsoft Intelligent Security Association (MISA), Atmosera expertly delivers cutting-edge, integrated solutions that deliver business value.

Cloud Operations Manager

Atmosera is seeking a Cloud Operations Manager to lead and inspire a team of skilled support technicians and administrators operating in a 24x7x52 support model. This role emphasizes fanatical client support, collaboration, accountability, and continuous improvement to maintain Atmosera’s trusted partner status.

What Youll Do

• Lead and manage a high-performing team of support technicians, administrators and engineers, fostering a culture of ownership, accountability, and operational excellence in a 24/7/52 ITIL based support model.
• Cultivate a group culture of helpfulness, support, and collaboration which has client outcomes in mind.
• Oversee all aspects of the cloud support team's operations, including daily task management, performance monitoring, incident resolution, service requests, and professional development.
• Lead troubleshooting and incident management efforts, both from a technical and/or procedural perspective, ensuring adherence to incident, problem, and change management processes, and escalate issues to other teams when necessary.
• Develop, maintain, and train on documentation for standard operating procedures, best practices, and client-specific runbooks.
• Collaborate effectively with cross-functional teams to communicate needs, share feedback, and ensure alignment on ongoing projects and upcoming events.
• Analyze support data to identify trends, implement process improvements, and reduce incident rates.
• Ensure compliance with industry compliance standards such as FedRAMP, HIPAA, HiTRUST, IRS-1075, and others.
• Champion operational initiatives and drive process improvements.

The Skills You'll Need

• Client Focus: Passion for delivering outstanding client service and building strong client relationships.
• Leadership and Communication: Demonstrate exceptional leadership by fostering a high-performing, collaborative team environment where employees are empowered, engaged, and committed to continuous improvement and delivering outstanding client experiences. Effectively communicate internally and externally to audiences ranging from internal contributor to executive.
• Technical Expertise: Solid understanding of Azure, systems administration, and ITIL best practices as well as expert troubleshooting experience in cloud infrastructure.
• Problem-Solving and Analytical Skills: Ability to analyze complex technical issues, identify root causes, and implement effective solutions.
• Adaptability and Resilience: Thrive in a dynamic and fast-paced environment, effectively managing multiple priorities and deadlines.

Qualifications

• 5+ years of experience leading technical support teams, preferably in a cloud environment.
• Solid working knowledge of Azure. How to manage and maintain it.
• Experience with incident, problem, and change management processes.
• Familiarity with ITIL best practices and service management frameworks.
• Excellent communication, interpersonal, and leadership skills.
• Passion for client service and commitment to exceeding expectations.
• Ability to pass a federal background check for Public Trust Fitness.
• Preferred Qualifications: Relevant industry certifications (e.g., ITIL, Azure Administrator). Knowledge of IT security best practices.

Salary and Benefits

Salary range: US$115,000—US$140,000 per year. This full-time role is based in the United States with the ability to work from home or from one of Atmosera’s US offices.

Benefits

Financial Security & Growth: Competitive salary, generous 401(k) with 100% company match up to 4% of salary, and performance-based bonus potential. Health & Well-being: 100% employer-paid health, vision, and dental insurance; company-paid Life, AD&D, and disability insurance. Time Off & Work-Life Balance: three weeks PTO, 11 paid holidays, and paid community service leave. Additional Perks & Recognition: Employee Recognition and Reward Program.

Equal Opportunity

Atmosera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, gender including pregnancy, childbirth, or related medical conditions, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.