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jira knowledge base ticketing on-call l1 support📋 Description
- Serve as first contact for customer support requests via Jira.
- Troubleshoot, diagnose, and resolve issues in Ataccama products.
- Answer how-to questions and suggest workarounds.
- Analyze and escalate product bugs to L2 engineers with details.
- Continuously learn Ataccama products and related software.
- Maintain internal knowledge base with resolved cases.
🎯 Requirements
- 1-2 years of application support experience
- Strong troubleshooting and analytical abilities
- Excellent written and verbal communication
- Ability to prioritize and manage multiple tickets
- Familiarity with Jira or similar ticketing systems
🎁 Benefits
- Long-Term Incentive Program
- Flexible Time Off and hybrid work setup
- Health, vision, and dental benefits
- 5 sick days
- Global Family Support program (paid parental leave)
- Udemy online courses and company learning access
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