Customer Success Operations Manager

We areAtaccama, and we are on a mission to power a better future with data. Our product enables both technical and less technical ‘data people’ across their organizations to create high-quality, governed, safe, and reusable data products. It’s what made us a Leader in the Gartner Magic Quadrant® for Data Quality Solutions™, and what inspired Bain Capital Tech Opportunities to invest in our future growth.

Our vision is to be the leading AI-powered cloud data management company and to do that, we’re making Ataccama a great place to work and grow. Our people are located across the globe. They succeed by collaborating as a team and thrive in our company culture defined by these core values:

Challenging Fun

ONE Team

Customer Centric

Candid and Caring

Aim High

We are open to a hybrid working setup.

Role Mission:

We are seeking a skilled and experienced Customer Success Operations Manager, to play a pivotal role in driving Customer Success strategy and execution in a fast-paced, dynamic environment. In this role, you’ll directly support executive leadership across GTM teams, acting as the subject matter expert on all things Customer Success, retention, and customer growth. You will collaborate across teams to develop key business processes, forecast retention and renewals, and create impactful insights through data analysis and reporting. With the opportunity to shape strategy and optimize operations, this role is perfect for someone passionate about solving complex problems, improving customer outcomes, and making a direct impact on the business.

While we highly value cooperation with all our business partners, we don’t accept unsolicited resumes from any sources other than directly from a candidate. We reserve the right not to pay any fee for sending an unsolicited offer containing the details or resume of a job candidate, even if the relevant candidate is employed by our company.