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servicenow itsm hrsd technical architect hr service deliveryJob Summary
Astrica ServiceNow HRSD Architects are the cornerstone of our technical delivery, bringing deep expertise in HR Service Delivery, portal experiences, and enterprise-grade integrations to design scalable, intuitive, and high-impact solutions on the ServiceNow platform. They guide clients through best practices, shape long-term architecture and platform strategies, and mentor delivery teams while staying ahead of evolving HRSD and platform capabilities. Astrica Architects play a critical role in ensuring solution quality, driving successful outcomes across complex programs, and contributing to internal knowledge sharing and continuous innovation.
What You’ll Do
- Lead the end-to-end architecture and delivery of ServiceNow solutions, with a focus on HRSD, Employee Center/Portal, and enterprise integrations.
- Drive technical design decisions, ensuring scalable, secure, and high-performing architectures aligned with platform best practices.
- Facilitate discovery and design workshops, translating business requirements into actionable technical plans and architecture documents.
- Guide and mentor development teams, providing direction on configuration, custom development, portal design, and integration patterns.
- Oversee technical quality through code reviews, solution validation, deployment planning, and Go-Live readiness.
- Serve as a trusted advisor to clients, identify risks, recommend optimizations, and shape long-term platform roadmaps.
What You Bring
- 7+ years architecting ServiceNow solutions, including 3+ years of HRSD design and implementation experience.
- 5+ years building and optimizing Employee Center portal experiences, including UI/UX considerations.
- 5+ years designing enterprise integrations leveraging REST, SOAP, Integration Hub, and identity/SSO patterns.
- Strong understanding of platform architecture such as data modeling, ACL/security, flow orchestration, performance optimization, and scoped applications.
- Proven ability to lead client workshops, clarify requirements, and translate them into scalable technical designs.
- Experience guiding Agile delivery activities, including story review, estimation, backlog refinement, and sprint planning.
- Excellent communication and leadership skills, with the ability to advise stakeholders and coach technical teams.
Extra Awesome
- Hands-on experience with Employee Center Pro, UI Builder, Workspace, or custom portal components.
- Background integrating ServiceNow HRSD with HCM systems (Workday, SAP SuccessFactors, Oracle HCM).
- ServiceNow certifications such as CSA, CAD, CIS-HRSD, CIS-ITSM, CIS-CSM, or Integration Hub.
- Experience developing or governing ServiceNow UX components (HTML, CSS, AngularJS, widgets).
- Exposure to enterprise architecture frameworks or governance models for multi-instance ServiceNow environments.
Where You’ll Work
We’re a remote-first team, which means you can do your best work from wherever you’re happiest and most productive. Every now and then, we may ask you to join us on-site with a client—but those moments are the exception, not the rule. Flexibility is built in, because we know life doesn’t fit neatly into a 9–5.What the Work Looks Like
Most of your day will be spent collaborating online, building smart solutions, and occasionally traveling (up to 10%) if a project needs you in person. Otherwise, it’s you, your laptop, and your favorite coffee mug.Perks & Benefits
- Competitive pay that reflects your skills and certifications
- Performance bonuses and annual reviews that celebrate growth
- Unlimited vacation + flexible time off (because balance matters)
- Health, dental, vision, and 401(k) coverage
- Career development support and learning incentives to keep you sharp
Why Astrica?
At Astrica, we’re not just checking boxes—we’re reimagining what it means to be a ServiceNow partner. We blend smart automation with human-first change management, and we do it with curiosity, creativity, and a sense of humor. Our team is made up of industry pros who love what they do and believe work should be both impactful and fun.Astrica is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice.
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