Related skills
workforce management forecasting analytics scheduling capacity planning📋 Description
- Scheduling and real-time staffing management.
- Forecasting, scheduling, and capacity planning support.
- Analyze interval-level requirements to optimize agent utilization.
- Schedule offline activities and manage shift bidding/trades.
- Monitor real-time performance and escalate variances.
- Analyze adherence, productivity, and utilization to provide insights.
🎯 Requirements
- 3+ years in Workforce Management as RTA or Analyst.
- 1+ year in a contact center environment.
- Strong interpersonal and communication skills.
- Problem solving and troubleshooting.
- Time management and multitasking with deadlines.
- Strong analytical skills and ability to detect trends.
🎁 Benefits
- Flexible remote environment.
- 401(k) matching program.
- Generous paid time off.
- Medical, dental, and vision coverage.
- Tuition reimbursement.
- LinkedIn Learning access.
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