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process optimization operational efficiency 20+ years experience in ad tech scaling department data-driven improvements📋 Description
- Lead Customer Success ops for global mid-market accounts from Gurugram.
- Architect org design with processes, workflows, and roles to hit goals.
- Build management layer, delegate effectively, empower leads, create structure.
- Collaborate to develop performance plans boosting productivity.
- Align team with values and shape client roadmap with PM and R&D.
🎯 Requirements
- 20+ years overall exp; 13+ yrs ad tech; 10+ yrs leading large ops teams.
- Proven results in operational efficiency and process optimization.
- Experience scaling a department for growth.
- Strong analytical skills for data-driven improvements.
- Familiarity with productivity tools and team management software.
- Degree in Business/Management or related field preferred.
🎁 Benefits
- Paternity/maternity leave.
- Healthcare insurance.
- Broadband reimbursement.
- Hybrid work schedule: 3 days in-office, 2 remote.
- Kitchen with healthy snacks, drinks, and catered lunches.
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