Associate TSE I

📋 Description

• Provide real-time guidance to customers via chat, ensuring fast responses.
• Diagnose and resolve Atlas issues: connectivity, performance, auth, backup.
• Collaborate with engineering and operations to escalate issues.
• Educate customers on Atlas best practices: architecture, security, schema.
• Review and test new Atlas features before public release.

🎯 Requirements

• 2-4 years in technical or non-technical customer service.
• Excellent written and verbal communication skills.
• General knowledge of Linux OS.
• Understanding of DNS, TCP/IP, TLS/SSL.
• Fundamental computing concepts.
• Ability to quickly learn new technical skills.
• Strong teamwork; knows when to ask for help.

🎁 Benefits

• Engineering-focused culture and fast-paced environment.
• Global, collaborative team with diverse talent.
• Fertility assistance and generous parental leave.
• Disability accommodations during application and interview.
• Learn more about MongoDB culture and benefits.