Supports policies/procedures for inforce and claims processing in life insurance.
Ensures timely, accurate processing of Post Issue transactions.
Drives improvements in Customer Experience via Quality/Audit controls.
Analyzes problems and develops systematic and procedural solutions.
Collaborates with GA and TPA partners on daily operations and escalations.
Reviews and approves large dollar disbursements.

🎯 Requirements

Bachelor's degree or equivalent work experience preferred.
5-7 years in financial services or TPA vendor management; life insurance SME preferred.
2-3 years of leadership experience in a related field.
Strong knowledge of operations and process improvement; translate plans into actions.
Effective verbal and written communication.
Proficient with MS Office products (MS Word, Excel, PowerPoint).

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