Related skills
crm customer support technical troubleshooting ticketing systems sla management📋 Description
- Resolve escalated home charging issues with ownership and CRM updates.
- Track and improve MTTC; manage case backlog.
- Deliver clear, empathetic communication across channels.
- Collaborate with engineering and product teams for investigations.
- Support frontline agents and contribute to floor operations.
- Maintain schedule adherence and be flexible for shifts.
🎯 Requirements
- BA or BCom or BBA graduate only.
- Strong customer empathy and problem-solving mindset.
- Excellent verbal and written communication.
- Ability to manage multiple cases and prioritize.
- Experience handling escalations; cross-functional work; open to night shifts.
- Familiarity with CRM tools and support ticketing systems; technical troubleshooting.
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