Related skills
cloud saas microsoft office itil incident management📋 Description
- Provide technical expertise to resolve issues with ChargePoint cloud solutions.
- Proactively monitor software platforms and reduce downtime.
- Collaborate with service teams to drive faster resolutions.
- Work within ITIL service lifecycle to meet MTTR/MTBF targets.
- This role requires shift-based work.
- Learn the technological aspects of ChargePoint products to support issues.
🎯 Requirements
- Tenacious commitment to customer-focused support.
- Knowledge of OCPP/OCPI/OICP.
- Knowledge of SaaS applications.
- Excellent problem-solving skills under pressure.
- Familiarity with incident management processes and best practices.
- Willingness to work in a shift-based environment, including nights and weekends.
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