Own customer support cases from initial investigation to resolution.
Troubleshoot enrollment, endpoint agents, patching, and software install issues.
Review logs, endpoint configuration, network settings to identify root causes.
Support Windows, macOS, and Linux environments with practical troubleshooting.
Create and update knowledge base articles and troubleshooting playbooks.

🎯 Requirements

1–2+ years in technical/IT support or similar role.
Hands-on troubleshooting with Windows, macOS, or Linux.
Review logs and explain findings clearly.
Basic networking concepts (DNS, proxies, firewalls).
Basic endpoint security concepts (antivirus, EDR/EPP, allowlisting).
PowerShell or Bash scripting familiarity.

🎁 Benefits

Fully distributed remote work.
Competitive salary with equity.
401k match and comprehensive benefits.
Flexible PTO and wellness programs.

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