Related skills
salesforce voip rest api sip webrtc📋 Description
- Develop SME in core tech and another specialty.
- Provide support via phone, online, chat, and email.
- Communicate clearly to build customer confidence.
- Own incidents from report to resolution.
- Provide timely updates via the incident system.
- Collaborate with TSEs to resolve issues quickly.
🎯 Requirements
- Associate degree or pursuing a BS in CS/BIS/Networking, or equivalent.
- 2+ years in technical support for ISPs, networks, or business software.
- 2+ years in at least one tech area: contact center software, networking, or integrations.
- Knowledge of ACD/IVR, VoIP, PSTN, SIP, WebRTC, and PBX.
- Experience with relational DBs (MSSQL, Oracle, MySQL, MariaDB) and REST API/SOAP APIs.
- Salesforce CRM experience; strong written and verbal communication.
🎁 Benefits
- Equal opportunity employer; inclusive workplace.
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