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communication customer support saas sql project management📋 Description
- Support TAMs to ensure customer success.
- Assist in implementing MINDBODY for TAM customers.
- Help configure software for Technical Account Management.
- Identify opportunities for improvement and value.
- Deliver exceptional service and customer value.
- Collaborate with cross-functional teams to resolve issues.
🎯 Requirements
- 1 year in customer tech support or service; SaaS exp preferred.
- Project management or coordination experience preferred.
- Ability to quickly grasp industry, product, and technical knowledge.
- Strong time management and organizational skills; meet deadlines.
- Excellent verbal and written communication; explain tech to non-tech.
- Familiarity with SQL, Microsoft Office, and API is a bonus.
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