Associate Technical Account Manager

📋 Description

• Support assigned and temporary BCIC customer accounts.
• Assist BCIC deployments, configuration changes, and data imports.
• Execute platform enablement efforts such as onboarding phases, plan updates, reporting enhancements, and workflow changes.
• Participate in customer meetings, training sessions, and enablement workshops.
• Provide post-go-live and upgrade support to ensure continuity and adoption.
• Track and manage customer requests using tools such as Asana, Jira, or Zendesk.

🎯 Requirements

• 1–3 years in a customer-facing support, technical, or implementation role.
• Working knowledge of SaaS platforms and basic data concepts.
• Strong organizational and time-management skills.
• Ability to communicate clearly with both technical and non-technical stakeholders.
• Interest in Business Continuity, Risk, or Resiliency disciplines.
• High attention to detail and willingness to learn in a fast-paced environment.

🎁 Benefits

• Healthcare
• Dental
• Parental planning
• Mental health benefits
• Disability income benefits
• Life and AD&D insurance