Related skills
salesforce css html sql zendesk📋 Description
- Own inquiries end-to-end: how-to, break-fix, integration, best practices.
- Master the dashboard, integrations, troubleshooting steps, and best practices.
- Drive product adoption by helping customers use the platform to achieve outcomes.
- Collaborate with CS, Account Managers, Product, Eng, and teams for seamless experiences.
- Identify opportunities to boost customer satisfaction and product adoption.
- Document knowledge and contribute to process improvements.
🎯 Requirements
- Experience supporting technical SaaS or mobile products.
- Proficiency with case management tools like Salesforce or Zendesk.
- Hands-on with HTML, CSS, APIs, and/or SQL.
- Experience with Postman, Snowflake, Kibana is a plus.
- Domain knowledge: SaaS, Mobile, APIs, marketing tech, basic programming.
- Strong written and verbal English communication.
🎁 Benefits
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Medical, dental, vision, life, and disability coverage
- Fertility benefits and equal paid parental leave
- Career development with learning stipend
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