Related skills
css html snowflake sql zendesk📋 Description
- Own customer inquiries end-to-end and provide timely resolutions
- Become a trusted product expert; master the dashboard and integrations
- Drive product adoption by helping customers achieve outcomes
- Collaborate with CS, Success, AMs, Product and Eng for seamless experiences
- Proactively identify ways to improve satisfaction and adoption
- Document and share knowledge to elevate teammates and customers
🎯 Requirements
- Experience supporting technical products, SaaS or mobile apps
- Proficiency with case management tools (Salesforce, Zendesk)
- Hands-on experience with HTML, CSS, APIs, and/or SQL
- Experience with Postman, Snowflake, and/or Kibana is a plus
- Domain knowledge of SaaS, Mobile Tech, APIs, Marketing Automation, or basic programming
- Strong written and verbal English communication
🎁 Benefits
- Competitive compensation, may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Medical, dental, vision, life, and disability coverage
- Fertility benefits and equal paid parental leave
- Professional development with a yearly learning stipend
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