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salesforce css html snowflake sql📋 Description
- Own inquiries end-to-end: how-to, break-fix, and integration support.
- Master dashboard, integrations, troubleshooting steps, and best practices.
- Drive product adoption by helping customers achieve outcomes.
- Collaborate with Customer Success, Account Managers, Product and Engineering.
- Proactively identify opportunities to improve satisfaction and adoption.
- Document and share knowledge to elevate teammates and customers.
🎯 Requirements
- Experience supporting technical products, ideally SaaS or mobile apps.
- Proficiency with case management tools (Salesforce, Zendesk).
- Hands-on experience with HTML, CSS, APIs, and SQL.
- Experience with Postman, Snowflake, and Kibana is a plus.
- Domain knowledge of SaaS, Mobile, APIs, Marketing Automation, or Analytics.
- Strong written and verbal communication skills in English.
🎁 Benefits
- Flexible paid time off
- Comprehensive medical/dental/vision/life/disability coverage
- Family services including fertility benefits and equal paid parental leave
- Professional development via career pathing, learning platforms, and yearly stipend
- Curated in-office experience to foster community and collaboration
- Employee Resource Groups and recognition as a Great Place to Work
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