Related skills
salesforce css html snowflake sql📋 Description
- Own customer inquiries end-to-end: how-to, fixes, integration, guidance
- Become a trusted product expert—dashboard, integrations, troubleshooting
- Drive adoption by helping customers use the platform effectively
- Collaborate with Customer Success, Account Managers, Product and Engineering
- Identify opportunities to improve satisfaction and adoption
- Document and share knowledge to elevate teammates and customers
🎯 Requirements
- HTML, CSS, APIs, and SQL experience
- Case management tools (Salesforce, Zendesk)
- Postman, Snowflake, Kibana experience
- SaaS or mobile product support experience
- Strong English written and verbal communication
- Customer-centric, analytical mindset; able to troubleshoot
🎁 Benefits
- Competitive compensation including equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Medical, dental, vision, life, and disability coverage
- Fertility benefits and equal paid parental leave
- Professional development supported by a yearly stipend
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