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salesforce css html sql zendesk📋 Description
- Own customer inquiries end-to-end and provide timely, technical resolutions.
- Become a trusted product expert—master dashboards, integrations, and troubleshooting.
- Drive product adoption by helping customers use the platform effectively.
- Collaborate with CS, AMs, Product, and Eng to deliver seamless experiences.
- Proactively identify ways to boost satisfaction and adoption.
- Contribute to process improvements and share knowledge to elevate teammates and customers.
🎯 Requirements
- Experience supporting technical products in SaaS or mobile apps.
- Proficiency with case management tools Salesforce and Zendesk for efficient inquiries.
- Hands-on HTML, CSS, APIs, and or SQL experience.
- Experience with Postman, Snowflake, or Kibana is a plus.
- Knowledge of two or more domains: SaaS, mobile tech, APIs, marketing automation, and analytics.
- Strong written and verbal English communication.
🎁 Benefits
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services including fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
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