Related skills
datadog salesforce sql google sheets tableau📋 Description
- Onboard clients and translate preferences into system settings.
- Integrations with client email, calendar, CRM, and property management systems.
- Understand clients' businesses and how issues impact operations.
- Provide fast, professional, customer-obsessed support.
- Investigate root causes using SQL, logs, and other data sources.
- Write clear ticket summaries and communicate fixes to clients.
🎯 Requirements
- Bachelor's degree in Computer Science or equivalent
- 1-3 years of experience in similar role
- Experience with support software and CRMs (e.g., Zendesk, Salesforce) is a plus
- Bias towards data-driven decision-making and analytical skills
- Strong written and verbal communication skills
- Willingness to work in person at our office 5 days a week
🎁 Benefits
- Equity in the company
- Medical, Dental and Vision premiums covered at 100%
- Fully paid parental leave
- Commuter benefits
- 401k benefits
- Fitness & home services stipend to cover part of your expenses
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