Be Lyft's voice on social media and digital channels.
Proactively solve issues and foster trust with passengers and drivers.
Triage problems and own issue resolution; escalate as needed.
Create a personalized, positive and effortless experience.
Collaborate with Product, Marketing and other teams for a cohesive voice of support.
Cover occasional after-hours on-call shifts.

🎯 Requirements

1+ years of experience in customer service or sales.
1+ years of experience with social media or communications.
Captivating copywriting and strong attention to detail.
High emotional intelligence and people skills.
Startup hustle and tireless work ethic.
Ability to work independently and in a team.

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